Effective date: November 13, 2026

This Privacy Policy describes how Greenville Transitions Sober Living (“we,” “us,” or “our”) collects, uses, and shares information when you visit greenvilletransitions.com (the “Site”), use our online forms, or otherwise contact us through this website.

This policy applies to this website and to related online tracking and communications described below. It does not describe how we keep resident records after someone is admitted to the home. Resident records are kept confidential and are handled separately from ordinary website inquiries.

Who We Are

Greenville Transitions Sober Living is a men’s sober living home in Greenville, South Carolina, operated as part of Greenville Transitions. If you have questions about this policy, please contact us using the information in the “How to Contact Us” section below.

Information We Collect

Information you provide to us

You may choose to give us information when you fill out a contact, application, or inquiry form, email us, call us, or otherwise communicate with us. This may include:

• Name
• Email address
• Phone number, if you provide one or call us
• The content of your message, inquiry, or application
• Any other information you choose to include

Please do not use our website forms, email, or other unsecured online channels to send medical records, detailed treatment histories, Social Security numbers, or other highly sensitive information. Those channels are not a secure way to submit medical or highly personal information. See “Website Forms and Resident Records” below.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect certain technical and usage information, such as:

• Internet Protocol (IP) address
• Browser type and settings
• Device type, operating system, and similar technical data
• Pages viewed, links clicked, referring URL, date and time of visit, and approximate general location derived from IP address
• Information collected through cookies, pixels, and similar technologies, as described below

Information from phone calls

If you call a phone number displayed on the Site, we may receive your phone number and information about the call (such as time, duration, and the web page or campaign associated with the number you called). The number shown on the Site may be a call-tracking number. Call tracking and possible call recording are described in the “Call Tracking and Recording” section.

Information from advertising and technology partners

If you arrive at the Site from an advertisement, search result, or social media post, we may receive limited information about that interaction from providers such as Google or Meta, consistent with their policies and your account settings.

How We Use Information

We use the information we collect to:

• Respond to your inquiries and requests for information about our sober living program
• Review applications or inquiries about residency and follow up with you
• Communicate with you by phone, email, or text about an inquiry you submitted, if you provided contact details
• Operate, maintain, secure, and improve the Site
• Understand how visitors use the Site and which pages or campaigns are effective
• Measure and improve our advertising, including understanding whether an ad led someone to visit the Site or contact us
• Prevent fraud, abuse, and technical problems
• Comply with law and enforce our rights
• Carry out other purposes that we describe at the time we collect the information, or for which we have a legitimate reason consistent with this policy

Submitting a website form does not guarantee admission and does not, by itself, create a resident relationship.

Cookies, Analytics, and Advertising

The Site uses cookies and similar technologies. Cookies are small text files stored on your device. Some are needed for the Site to function. Others help us understand traffic, remember preferences, or measure advertising.

We may use tools such as the following:

• Google Analytics and Google Site Kit. These tools help us understand how visitors use the Site (for example, which pages are visited and how people arrive here). Google may process this data as described in Google’s privacy policy.
• Google tags and Google advertising. We may use Google tags, conversion tracking, or advertising tools so that we can measure the results of ads and, in some cases, show relevant ads to people who have visited our Site.
• Meta advertising tools. We may use Meta (Facebook and Instagram) advertising tools, which can include the Meta Pixel, to measure ad performance and to help deliver or limit ads.
• Hosting and security tools. Our Site is hosted with WP Engine and is protected in part by Cloudflare. These providers may process technical data (such as IP address and request logs) to deliver, cache, and secure the Site.

These third parties may set their own cookies or receive information about your browser and your visit. Their use of that information is governed by their own privacy policies. We do not control those companies’ tracking technologies.

You can usually control cookies through your browser settings. Blocking some cookies may affect how the Site works. For advertising and analytics opt-out options, see “Your Choices” below.

Call Tracking and Recording

We use CallTrackingMetrics, or a similar call-tracking service, to understand which ads, web pages, or other sources lead people to call us. This may include dynamic number insertion, which means the phone number you see on the Site can vary depending on how you arrived (for example, from an advertisement). The number shown is a tracking number that forwards to our team.

The call-tracking provider may collect information such as the number you called from, the tracking number you dialed, the time and duration of the call, and the source associated with that number (such as a particular page or campaign).

Calls may be recorded. If a call is recorded, we use recordings to help review inquiries, train staff, and maintain quality. If a recorded line is used, please listen for any notice given at the beginning of the call. If you do not wish to be recorded, you may hang up and contact us by email at info@greenvilletransitions.com or ask about another way to reach us.

Call-tracking data is processed by the call-tracking provider on our behalf, in addition to being available to our staff who handle inquiries.

How We Share Information

We do not sell your personal information. We also do not share personal information for cross-context behavioral advertising in exchange for money. We may allow advertising and analytics partners to collect information through cookies and similar tools, as described above, to help us measure and improve our advertising. You can opt out of many of those uses as described in “Your Choices.”

We may share information in the following situations:

• Service providers. We use vendors to help us operate the Site and our communications. These may include our website host (WP Engine), content delivery and security provider (Cloudflare), email and form-delivery services, analytics and advertising providers (such as Google and Meta), and our call-tracking provider (CallTrackingMetrics). These providers are given the information they need to perform their services for us.
• Related programs. If your inquiry relates to outpatient treatment at Greenville Transitions Recovery Center or another Greenville Transitions program, we may share your contact details and the nature of your request with the appropriate team so that someone can respond.
• Legal and safety reasons. We may disclose information if we believe in good faith that it is reasonably necessary to comply with law, a legal process, or a government request; to protect the rights, property, or safety of our organization, our residents, or others; or to detect, prevent, or address fraud or security issues.
• Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, information we hold may be transferred as part of that transaction, subject to appropriate confidentiality protections and applicable law.
• With your direction. We may share information when you ask us to, or when we otherwise have your permission.

This section describes sharing of information collected through the website and related marketing or inquiry channels. Resident records are kept confidential and are not handled under the same process as ordinary website form submissions.

Website Forms and Resident Records

Our website, contact forms, application forms, and ordinary email are not secure channels for medical information or other highly sensitive personal information. Please do not submit detailed health information, medical records, or other highly sensitive details through the Site.

If you become a resident, your resident records are kept confidential and are managed separately from information collected on this website. This Privacy Policy explains how we handle information collected through the website and related online or advertising tools. It does not replace any confidentiality practices, house rules, or notices that apply to residents after admission.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information we collect through the Site. Our hosting and security providers also help protect the Site. No website, form, or electronic transmission is completely secure, and we cannot guarantee that information you send to us online will not be accessed, disclosed, altered, or destroyed. Please keep this in mind when deciding what to share through the Site.

How Long We Keep Information

We keep website inquiry, application, and communications information for as long as reasonably needed to respond to you, review an inquiry, maintain our records, improve our services, resolve disputes, and meet legal, accounting, or operational requirements. Analytics and advertising data may be kept for different periods by those providers, according to their settings and policies. Resident records, if you are admitted, are retained according to our program record-keeping practices and applicable requirements, and are handled separately from ordinary website data.

When information is no longer needed, we take steps to delete it or to de-identify it, unless we are required to keep it longer.

Children

This Site is intended for adults who are seeking information about our men’s sober living program, or for family members or professionals contacting us on an adult’s behalf. The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child under 13 has submitted personal information to us through the Site, please contact us and we will take steps to delete it.

Phone Calls and Text Messages

If you provide a phone number or call us, we may use that number to return your call or otherwise respond to your inquiry. If we send you text (SMS) messages in connection with an inquiry you made, the following applies:

• We will use text messages to communicate about your request or about our program, consistent with your inquiry.
• Message frequency varies.
• Message and data rates may apply.
• You can opt out of text messages at any time by replying STOP. You may also contact us and ask to be removed from text communications.
• For help, reply HELP or contact us at the email or phone number below.
• Consent to receive text messages is not a condition of receiving services, applying, or submitting an inquiry.

Standard calling and texting carrier charges may apply. This section does not mean we operate a mass marketing text program; it explains how we handle texts if we use them to follow up with you.

Links to Other Websites

The Site may link to third-party websites, including social media pages, maps, advertising platforms, or our related outpatient recovery center website at greenvilletransitionsrecoverycenter.com. Those sites have their own privacy practices. This policy does not apply to them, and we are not responsible for their content or how they handle your information. We encourage you to read the privacy policy of any site you visit.

Your Choices

You have several choices regarding the information collected through this Site:

• Forms and communications. You do not have to submit a form or provide your contact details to browse the Site. If you have already contacted us and want us to stop using your information for follow-up outreach (other than as needed for legal or operational reasons), email info@greenvilletransitions.com.
• Cookies. You can set your browser to refuse or delete cookies. Some features of the Site may not work as well if you do so.
• Google Analytics. You can learn about Google’s practices and use the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
• Google advertising. You can adjust Google ad settings at https://adssettings.google.com/.
• Meta advertising. You can manage Meta ad preferences in your Facebook or Instagram account settings, including the ad settings page at https://www.facebook.com/settings?tab=ads.
• Industry opt-outs. You may also visit the Digital Advertising Alliance at https://optout.aboutads.info/ and the Network Advertising Initiative at https://optout.networkadvertising.org/.
• Do Not Track. Some browsers offer a “Do Not Track” (DNT) signal. There is no commonly accepted standard for how websites should respond to DNT. At this time, the Site does not respond to DNT signals in a special way. We may still collect the information described in this policy. You can use the cookie, analytics, and advertising controls above instead.
• Access or update requests. You may contact us to ask what information we have from a website inquiry or application, or to request a correction or deletion of that information. We will review requests and honor them as required by law and as otherwise reasonable, subject to any records we must retain. Requests related to resident records are handled separately under our confidentiality practices for residents.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page and post the updated policy on the Site. The revised policy applies to information collected after the effective date, and to information we already have to the extent the changes are permitted by law. We encourage you to review this page periodically.

How to Contact Us

If you have questions about this Privacy Policy or about personal information collected through the Site, please contact us at:

Greenville Transitions Sober Living
25 Sweetbriar Rd Suite A-4, Greenville, SC 29615
Email: info@greenvilletransitions.com
Phone: (864) 404-6534

The phone number published on the Site may be a call-tracking number and can differ from the number above. For privacy questions, please use the email address or phone number listed in this section. Please do not include detailed medical or other highly sensitive information in an email about this policy.